Base Website Content

Our Process

Before Work Commences:

The Client will supply all relevant information and content to Caity Fitzgerald via the Website Content form.

Caity Fitzgerald will suppply The Client via email with a written Quote & Project Scope outlining the exact services that will be provided, and all fees included.

The Client will reply to the email, signifying their agreement of the services and fees.

The Client will forward the deposit or full payment according to the Quote & Project Scope to Caity Fitzgerald prior to work commencing.

Caity Fitzgerald will provide The Client with a written Receipt via email for the payment made and will now commence work according to the Quote & Project Scope.

After Work Has Commenced:

Upon completion of the website home page, Caity Fitzgerald will request that The Client reviews the current design.

The Client will notify Caity Fitzgerald of any reasonable modifications to the current design, and provide any outstanding information that is required on the Website Content form within 48 hours.

Caity Fitzgerald will carry out any reasonable modification requests from The Client and commence the creation of the rest of the website as per the Quote & Project Scope.

Upon Website Completion:

Caity Fitzgerald will notify The Client of website completion.

The completion email will include The Client's:

• Website login username and password
• Custom email address
  If requested in the Website Content form.
  Including username, password and settings.
• Access to online tutorials and guides on using the website.

Web Design, Development & Marketing Agreement

This agreement signifies the intent of The Client to retain the services of Caity Fitzgerald.
Caity Fitzgerald will perform all agreed upon services outlined below.
In return for the services performed, The Client will pay Caity Fitzgerald all fees and charges as set forth in the prepared Agreement.

Initial Setup:

Initial Setup payments are to be made in advance, prior to work commencing on The Client website.
All payments are non-refundable

Payments:

Deposit: The Client will pay Caity Fitzgerald 50% deposit of the agreed amount as set forth in the prepared Website Agreement up front for all non-monthly or non-annual services. In the case of smaller projects, the full amount of the project may be required prior to any work being started.

Progress Payment: The Client will pay Caity Fitzgerald 25% progress payment of the agreed amount as set forth in the prepared Website Agreement up front for all non-monthly or non-annual services.

Final Payment: The Client will pay Caity Fitzgerald the balance owing upon notification by Caity Fitzgerald of completion of web development, before website can ‘Go Live’.

Special Offers: To secure a special offer, total payments are to be made in advance, prior to work commencing on The Client website.

Further The Client will pay for 100% of all monthly or annual fees upon receipt of invoice, in advance for each month or year the service/s are to be performed.

All payments are non-refundable.

Hosting & Membership (H&M):

Note: Just like a tenant pays a landlord rent to use a shop front, The Client pays Caity Fitzgerald hosting and/or membership (rent) to use space on the internet.
All monthly or annual H&M payments are due in advance of services for the coming month or year.
Monthly or annual H&M services may be cancelled at any time in writing after the initial 12 months.
Any and all outstanding H&M fees and charges must be paid in full upon cancellation.
Any and all H&M payments are non-refundable, and the balance owing is calculated to the end of the current term.

Software Licences:

Unless otherwise specified, software licence renewals are not included in the Agreement.

Copyright:

Caity Fitzgerald

Caity Fitzgerald agrees to:

• Start work immediately upon receipt of full initial payment required.
• Complete all requirements as per Website Agreement document and/or Order / Tax Invoice form.

The Client agrees to:

• Provide documents, graphics, logos, photos of previous work, for content to be used on the website.
• Provide approval for website mockups and input on revisions in a timely manner to ensure on-time delivery of website.
• Provide a contact to answer any company related questions as needed in relation to content / desired information on the website.

Both parties agree to:

• Keep all information and communication private & confidential.
• Communicate openly, honestly, and in good faith.

How it works:

During Completion of Website:

1. On payment of the initial payment in full, three things happen:

• Caity Fitzgerald set a date to “Go Live” which will be within 28 days of initial payment unless otherwise stated.
• Caity Fitzgerald will create a ‘mockup design’ with The Client’s design as per Website Agreement.
• The Client needs to get all graphics and content for About, Contact and Home pages to Caity Fitzgerald within 3 days of initial payment if they are to be added by Caity Fitzgerald.

2. Once The Client’s mockup design has been agreed upon, The Client will be asked to confirm in writing that the design is satisfactory and Caity Fitzgerald will then complete the design.

3. Once the design mockup is submitted to The Client, The Client has 3 days to notify Caity Fitzgerald of any changes required. After this time it will be understood that the design phase is complete and that The Client has accepted the design as satisfactory and Caity Fitzgerald will move on to the next stage.

4. The Client now forwards required progress payment/s.

5. Caity Fitzgerald will now add content for the Home, About & Contact pages. If Caity Fitzgerald is transferring content from The Client’s previous website to The Client’s new website, this will now be completed.

6. The Client will start adding new content to the website.

7. Once the website is completed, The Client has 3 days to check the site for errors and notify Caity Fitzgerald of any minor changes that are required within the scope of the Website Agreement.

8. Once The Client’s website is complete The Client will be required to make any and all final payments, which are due 24 hours before the site is to “Go Live”

Please Note:

• If the balance owing is not paid by the live date, Caity Fitzgerald may take the site off the internet until such time as payment is made in full. If this occurs, The Clients access to the site will be restricted.
• During development of the website, monthly hosting payments are required to be paid, on time.
• Should any payment not be made in a timely manner within the timeframe given, work on the website may cease.
• Should development be delayed past the Go Live date due to client for any reason, or should payments cease or not be made by their due date, the website may be taken off the internet and placed on Caity Fitzgerald development servers, and the project placed on hold.
• Should the website be placed on our development servers due to client delays, a monthly holding fee of$250.00 will be charged to maintain the site on our development servers until such time as the website is complete and site is “Go Live”.
• Should the website be placed on our development servers due to client delays, a reinstatement fee of $350.00 will be charged for Caity Fitzgerald to recommence and complete the project. This amount must be paid for in full prior to work commencing.

After Completion of Website:

Once the website is complete and all final payments have been made, any and all changes required to the website will be subject to a fee for work required.